Obviously, our work centres on the client. Your needs, your specific situation, and your expectations in effective and cost-optimised solutions pose the challenge we gladly take on with our professional and yield-oriented property and facility management.

QUALITY MANAGEMENT – THE SECRET OF OUR SUCCESS.
STRABAG Property and Facility Services operates a holistic, process-driven quality management system for the end-to-end control and improvement of the quality of our services and products in the best interest of the client. Agreements with our clients result in quantifiable quality ratios that can be verified whenever a given service is performed. Our management is sponsor and guarantor of a high-level, consistent quality level that is reviewed and safeguarded through systematic evaluations. The holistic approach gathers all organisational units and processes into the overall system. Its effectiveness has been confirmed by a matrix certificate from an independent third party, TÜV Management Service GmbH.

CUSTOMER SATISFACTION – OBJECTIVELY QUANTIFIABLE.
We feel that customer satisfaction can be measured. Since 1999, we have commissioned an independent institute to measure the actual situation against our targets, and to show optimisation potential. The resultant findings are used to improve processes through innovative solutions and even stricter quality standards. We draw on our experienced customer teams to negotiate new contracts and contract renewals.

ENVIRONMENTAL MANAGEMENT.
Our environmental management system is based on our environmental policy:

• We are well aware of our responsibility vis-à-vis the environment. We strive for a resource-conserving use of energy, raw materials, and space in our service preparations and performance. We help to lower emissions and to reduce waste.
• We are committed to the continuous and sustainable redevelopment and improvement of our environmental performance, and are seeking to pioneer a business conduct marked by ecological and economical integrity. We want customers, clients, and business partners to acknowledge our competence in environmental issues and spread the word.
• We have made the compliance with all environmentally relevant laws, ordinances, and official criteria our chief principle. Our employees on the ground carry a major share of the responsibility, having to face up to the challenge of complying with the changing specific environmental requirements.
• The efforts we make towards our set environmental objectives are supposed to make a cost-effective contribution to the company’s development.
• We seek to avoid or reduce environmentally harmful ramifications of our business activities as much as doing so is possible, economically reasonable, and subject to our control.
• We want the employees of STRABAG Property and Facility Services to take a proactive approach to environmental protection. One way to achieve this is to enhance their environmental awareness through information and training.
• We maintain an open dialogue with clients, government agencies and the public in regard to environmental issues relating to our company. We urge our business partners to observe equivalent environmental standards and to pursue an active approach to environmental conservation.